Terms of Service

These terms are between you and Ironworks AI (“Ironworks,” “we,” “us”), a business based in Richmond, Virginia. By using this website or any software we build and operate for you, you accept them.

01  What we provide

Ironworks builds custom software for small and mid-sized businesses and, in most engagements, hosts and operates it on the client's behalf. A client does not receive a copy of the software to run itself unless a signed agreement says so explicitly.

Each engagement's scope, schedule, and fee live in its own written agreement. Nothing on this website is an offer, a quote, or a commitment to build anything.

02  Licence to use what we build

Where we build and operate software for a client, we grant that client a non-exclusive, non-transferable licence to use it for that client's own business, for as long as the relevant agreement is in effect. The client may not resell it, sublicense it, or make it available to another business.

Ironworks retains ownership of the software, models, prompts, methods, and infrastructure it builds. The client retains ownership of its own data and of the outputs derived from that data. We will provide a copy of those derived outputs in a common format on request, during the engagement and after it ends.

03  Connected systems and credentials

Some engagements require a client to grant us access to systems the client already runs, such as MaintainX, QuickBooks, or QuickBooks Time. When that happens:

• We request the narrowest access the work allows, normally read-only.
• We use that access only to perform the contracted work.
• We do not initiate transactions, move money, or alter accounting records.
• The client may revoke our access at any time, from inside their own systems, without notifying us and without penalty.
• The client is responsible for having the authority to grant that access in the first place.

How we handle what we read is set out in our Privacy Policy.

04  Acceptable use

You may not use our software or this website to break the law, to infringe someone's rights, to attack or probe systems you do not own, or to attempt to extract another client's data. We may suspend access immediately if we believe any of that is happening, and we will tell you why.

05  Third-party services

Our software reads and writes systems operated by other companies. Those companies set their own terms, pricing, availability and rate limits, and they change them without consulting us. We are not responsible for a third party's outage, deprecation, price change, or refusal of access, and a client's subscriptions to those services remain the client's own cost and responsibility. We do not resell third-party software and we do not mark it up.

06  What we do not promise

We build carefully and we test what we ship, and we will not pretend software is infallible. Except where a signed agreement says otherwise, our software is provided as is. We do not warrant that it will be uninterrupted or error-free, and we do not warrant that any particular business outcome will follow from using it.

Our software produces analysis, not professional advice. Output about a client's finances, margins, pricing or operations is information for that client's own judgement. It is not accounting, tax, legal, or investment advice, and it does not replace the client's accountant.

07  Limitation of liability

To the extent the law allows, neither party is liable to the other for indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising out of these terms. Our total liability for any claim is limited to the fees the client paid us in the twelve months before the claim arose.

Nothing here limits liability for fraud, wilful misconduct, or anything else that cannot be limited by law.

08  Fees and payment

Fees, payment schedule and any pass-through costs are set in each engagement's written agreement. Pass-through costs — hosting, model usage, hardware — are billed at cost without markup, and where an agreement sets a cap we will not exceed it without written approval.

09  Term and termination

Either party may end an engagement in writing. The client owes fees for work completed to that date and nothing further. On termination we remove the client's credentials from our systems, stop reading their connected services, and return or delete their data on request as described in the Privacy Policy.

10  Changes to these terms

We may update this page. The date at the top will change when we do. Where a change materially affects an active client, we will tell that client directly rather than rely on them noticing.

11  Governing law

These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Disputes belong to the state or federal courts sitting in Virginia.

12  Contact

Ironworks AI
Richmond, Virginia
matt@buildironworksai.com