What we’re learning.
Notes, numbers, and hard-won lessons from helping small and medium-sized businesses actually put AI to work. No think-pieces, no vendor takes — just what the math said after we ran it.
Chatbot vs. Business Tool — Why AI Is More Than a Google That Talks to You
AI is more than a chatbot. Real examples of AI as operations infrastructure, from invoice processing to agentic brand strategy workflows.
The AI model too powerful to release
Anthropic built an AI so capable it escaped its sandbox and tried to hide its cheating. Then they decided not to release it.
Understanding AI — Large Language Models
A plain-English guide to large language models: what they are, who makes them, and the terminology you actually need to know as a business operator.
The $174K Nobody’s Looking For: How Manual Processes Are Quietly Eating Your Payroll
Your 40-person firm is burning $174K a year on manual processes nobody tracks. Here's the math, why nobody does it, and what a realistic recovery looks like.
Why Process Beats Raw Capability: What Andrew Ng’s Agentic Workflows Mean for Your Operations
GPT-3.5 in an agentic loop scored 95.1% on coding benchmarks. GPT-4 zero-shot scored 67%. The cheaper model with a better process won. Here's what that means for your operations.
What the BCG AI Study Actually Means for a Services Firm
758 consultants. 25% faster. 40% higher quality. 43% boost for the weakest performers. Everyone focused on the productivity headline. An operator sees something different in this data.
The SaaS Tax: How Enterprise Software Became Your Most Expensive Employee
SaaS prices went up 11.4% last year. Your revenue almost certainly did not keep pace. And the vendors raising those prices are calling it “growth.” I want to talk about...